FAQs

FAQs

What are your opening hours?

B.home Opening Hours 

  • Monday to Friday – 10:00 hrs to 19:00 hrs
  • Saturday                 – 09:00 hrs to 13:30 hrs
  • Sunday                    – Closed

 

Do you have parking facilities?

You can make use of our free parking spaces at level -1 beneath our outlet. Entrance to the parking is at the back of the outlet, through MRO. Frank Galea Street, Zebbug. The passenger lift will take you directly to our outlet, at ground level.

Upon exiting, kindly use the intercom to seek assistance to open the barrier.

 

Can my order be delivered?

B.home will gladly deliver your order/s right to your doorstep (terms & conditions apply)

  • Delivery: to anywhere in Malta
    • We do not charge for any orders above €50.00.
    • A €10.00 charge will apply to any orders below €49.99.
  • Delivery: to anywhere in Gozo:
    • We do not charge for any orders above €1000.00.
    • A €40.00 charge will apply to any orders below €999.99.

Once we receive your order and payment, you can expect a phone call or email from our logistics team, with a few questions, to ensure the successful delivery of your order. We would like you to make sure that you provide us with the correct contact details.

All delivered item/s are to be checked for any damages and reported immediately at delivery, for an immediate exchange or refund. All orders are delivered to
ground floor level, however we could also assist, if your order needs to be delivered to higher floors (charges apply). 
Deliveries are normally effected within 3-5 working days.

Can I return a purchased item, and get a credit note / refund?

If you are unhappy with your purchase, please return the unused item, making sure that it is returned in the condition that it was purchased, in its original packing, together with the original receipt.

If the item/s (applies to online purchases only) is returned within 14-days from date of purchase, we will gladly give you a refund, exchange the item, or furnish you a with credit note for the value of the item, as purchased. If the item/s (applies to online and store purchases) is returned after the 14-day period, but within 30-days from date of purchase, we will exchange your item/s, or furnish you with a credit note for the value of the item, as purchased. The value of the refund, exchange or credit note, will not include the delivery charge (if applicable).

The following return policies also apply: –

  • Exchanging an item/s can be made on the spot, on available item/s only, and is deemed to be final (no more exchanges will be accepted)
  • Refunds may need 2-weeks for processing
  • Credit Notes can only be utilized from the same outlet, within 3 months from date of issue

Our sales assistants will gladly guide you through the ‘returns’ procedure, and will check your returned item/s, before proceeding to exchange, or issue a refund or credit note of the purchase price.

Regretfully we are unable to accept any returns of: –

  • Furniture, chandeliers and other bulky item/s and bulbs
  • Bed linen and towels
  • Any item/s purchased with a special discount
  • Any item/s purchased on special offer
  • Any seasonal item/s

What if I have a faulty or malfunctioning product?

If, in your opinion, an item/s is malfunctioning or faulty, please contact us immediately, and let us know the details.
We may ask you to return the item/s, for us to inspect further.