Delivery Policy
At B.home we take special care to ensure that your orders arrive in a timely and orderly manner, and in order to manage this, we kindly ask you to make sure that you give us the correct delivery details and information. Our team will contact you prior to delivery, with details of your delivery.
Deliveries are normally effected within 3-5 working days.
We deliver only to ground floor level, but should you need delivery to higher levels, we can assist you with coordinating lifting equipment (charges apply). Please take your time to inspect your order upon delivery, for any minor damages that occassionally might occur.
If we delivered the wrong item, please do not hesitate to contact us to inform us that we supplied you with an unwanted item.
Cancellation & Returns Policy
If you are unhappy with your purchase, please return the unused delivered item, with the exception of the below list marked with an (*); whilst making sure that it is returned in the same condition that it was purchased, in its original packing, together with the original receipt.
We are unable to provide a collection service on items you would like to return; All returned items and related packaging are checked immediately in the presence of the client, together with verification of the client's original receipt.
If the item/s is returned within 15-days from date of purchase, we will gladly give you a refund, exchange the item, or furnish you a with credit note for the value of the item, as purchased. If the item/s is returned after the 15-day period, but within 30-days from date of purchase, we will exchange your item/s, or furnish you with a credit note for the value of the item, as purchased. The value of the refund, exchange or credit note, will NOT include the delivery charge (if applicable).
The following return policies also apply: –
- Exchanging an item/s can be made on the spot, on available item/s only, and is deemed to be final (no more exchanges will be accepted)
- Refunds may need 2-weeks for processing
- Credit Notes can only be utilized from the same outlet, within 6 months from date of issue
Our sales assistants will gladly guide you through the ‘returns’ procedure, and will check your returned item/s, before proceeding to exchange, or issue a refund or credit note of the purchase price.
(*) Regretfully we are unable to accept any returns of: –
- Furniture, chandeliers and other bulky item/s and bulbs
- Bed linen and towels
- Any item/s purchased with a special discount
- Any item/s purchased on special offer
- Any seasonal item/s
